LoadPilot’s Knowledge Base

Although LoadPilot makes it easy to manage your freight business, we understand that you might have questions. This support page was designed to quickly answer the most common questions we receive. If you need additional support or are unable to find what you are looking for in the videos and how-to articles below, please contact us online or call us toll-free at 877-730-1942 to speak with a member of our technical support staff.

Revenues and Accounts Receivable

This video will show you how to use the Revenues / Accounts Receivable page. It will also show you how to use the search feature and how to export to PDF, Excel and print.

Manage Agent Settings

This video will show you how to manage the settings for your agents.

Assign a Custom Load ID to Any Load

This video will show you how to assign a custom load ID to your loads in LoadPilot.

Password Change

This video will show you how to change your password in LoadPilot

Creating a PDF or Printout

This video will show you how to print or make a PDF using LoadPilot.

Finding your Sales Revenue

This video will show you how to find your sales revenue in LoadPilot.

Attaching Files to A Load Using Dropbox

This video will show you how to attach a file using Dropbox inside of LoadPilot.

Create a Custom Load ID

Using Dropbox with Approved Carriers

This video will show you how to use Dropbox with your approved carriers in LoadPilot.

Save Data to Excel

This video will show you how to save your data to Excel in LoadPilot.

Using SuperBroker Mode

This video shows you how to use LoadPilot’s SuperBroker Mode.

Sending Your Carrier Packet

This video will show you how to send your carrier packet from LoadPilot.

Uploading Your Carrier Packet

This video shows you how to Upload your carrier packet in LoadPilot.

Sending a Rate Confirmation, BOL, Quote or Invoice

This video will show you how to send a Rate Confirmation, BOL, Quote or Invoice from LoadPilot.

Finding Agent Commissions

This video will show you how to find the commissions for an agent.

Search for sample Shipper and Carrier Packets

This quick video shows how to find a Shipper / Carrier Packet sample in LoadPilot.

Sending Loads to a Load Board

This video shows how easy it is for LoadPilot to send your loads to different load boards.

Enforcing Carrier Insurance

This video shows you how to turn on the carrier insurance settings. This makes it so that you and your agents will not be able to book loads with carriers who don’t have insurance, or whose insurance is expired.